COURSE LIST | COMPLETE ONDEMAND LIBRARY
Following is a complete list of all courses in our ONDEMAND Library. You may jump to a letter by clicking on a specific letter below.
| # | A | B | C | D | E | F | G | H |
| I | J | K | L | M | N | O | P | Q |
| R | S | T | U | V | W | X | Y | Z |
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1031 Exchange and DST Investment Masterclass
Runtime: 1.5 hours | Topic Category: Managing Your Business | Instructor: Austin Bowlin
Dive into the intricacies of 1031 exchanges tailored for rental property investors in our detailed webinar. CPA and Partner at Real Estate Transition Solutions, Austin Bowlin will guide you through the essential foundations, delve into sophisticated strategies, analyze real-world case studies, and provide a forward-looking market analysis for 2024.
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Assessing Criminal Records in Screening
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Christopher Cutting
Following HUD Guidelines, Washington Attorney General’s office prohibits landlords from having any blanket bans on applicants based on criminal history. Instead, they must assess each individual and only deny tenancy with a solid business case. Attorney and RHAWA Legislative Committee Chair, Christopher Cutting reviews what to consider and what might qualify as valid business case for denial. Additional restrictions in the City of Seattle will also be discussed.
Azibo Demo: Digital Leasing with RHAWA Forms
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Denise Myers, Grant Nishida
Demonstration of digital experience for RHAWA's leasing documents within Azibo's property management software. Explore a user-friendly interface that streamlines searching for documents, adding them to a lease packet, and getting that lease eSigned. Review the full suite of tools and features Azibo has to offer, from integrated rent collection capabilities to a comprehensive suite of bookkeeping and accounting tools, and a renter messaging platform.
Azibo Demo: Tenant Screening
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Carli Bowen, Denise Myers
Demonstration of digital experience for tenant screening within Azibo's property management software. Review the full suite of tools and features Azibo has to offer, from lease signing, to integrated rent collection capabilities, and a comprehensive suite of bookkeeping tools.
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Bookkeeping for Rental Operations
Runtime: 1.5 hours | Topic Category: Managing Your Business | Instructor: Enrique Jevons
Keeping track of financial data is not only critical for tax filing and running day-to-day operations, but it is also essential when seeking funding from lenders or investors to take your business to the next level. In this class, property owner and management professional, Enrique Jevons explains how to manage bookkeeping for a few rentals, and what tools to use as you grow. You will also learn basic accounting requirements for tax filing, how to set up bank accounts for rental operations and how to classify expenses and income to align with categories on Schedule E.
Budget Like A Boss 1.0
Runtime: 5 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
When it comes to managing the financial side of your business - a budget is your best friend! This bite sized module provides you with a six step plan for stress free budgeting. At the conclusion of this course you should have learned about the six step plan for stress free budgeting
Build Your Portfolio with Equity Lending
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Beth Johnson
It may be difficult to work with traditional lenders right now, but there are still other financing options available for investment property owners. Beth Johnson, RHAWA Board Member and Managing Partner with Flynn Family Lending will review several strategies to consider, depending on your business needs.
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Communicating Effectively 1.0
Runtime: 20 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
This course will provide you with the necessary knowledge, skills and confidence to be an effective communicator. At the conclusion of this course you should have: Discovered how effective communication can lead to a more satisfying life; Found out why only 7% of communication is based on words; Learned about effective listening and questioning techniques you can use; Found out the secret to writing engaging e-mails.
Complaint Handling 1.0
Runtime: 10 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
This course will help to improve your ability to handle complaints. At the conclusion of this course you should have: Gained an understanding of a real world tool which when used correctly will empower you to be proficient in handling complaints.
CPR Basics for Everyone - Adult and Child 1.0 (US)
Runtime: 15 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
This course adheres to the latest regulations from the American Red Cross and American Heart Association (AHA). After completing this course you should be able to: The two goals of CPR; How to determine if an individual is in a cardiac emergency; The steps in the Chain of Survival; How to perform the steps of CPR.
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Data Talk: Level Up Your Leasing Process
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Phil Leone
We all know where the leasing market has been, but where is it going? And what’s the hard truth behind self-guided tours, in-person showings, and the myriad other techniques and tricks used in the leasing process? Leveraging data on half a million leased doors, we’ll go deep into historic trends, future indicators and the latest innovations. We’ll also spin all that data into practical tips and techniques that can immediately be put to use.
Dealing with Difficult Tenants
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Alberto Stein Rios
Some people are just harder to deal with than others, and tenants are no exception. What can you do to minimize conflict and maintain civil dealings with a tenant who is driving you crazy? Owner and managing broker of Umano Property Management, Alberto Stein-Rios will explain how to use conflict resolution strategies and skills to manage even the most difficult of tenants.
Death of a Tenant
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Chris Benis, Enrique Jevons
Talk to any experienced landlord, and they will all have at least one example of a tenant dying with surrounding difficulties. If you are responsible for discovering the death, who do you inform? What should you do if more than one person claims responsibility for the estate, or if no one claims responsibility? What are your legal obligations relating to the lease and access to the unit? We will review how to appropriately respond to this event while following all applicable laws. Various situations, including death of a sole tenant will be explored.
Defer Capital Gains with a 721 UpREIT Exchange
Runtime: | Topic Category: Managing Your Business | Instructor: Austin Bowlin
Learn how to defer capital gains tax and invest in Real Estate Investment Trusts (REITs) using a 1031 Exchange + 721 UpREIT transaction. This educational webinar will be taught by Austin Bowlin, CPA – Partner at Real Estate Transition Solutions. Here is what you will learn: What is a Real Estate Investment Trust (REIT)?; What is a 721 UpREIT Exchange?; Benefits of an UpREIT Exchange
Types of 721 UpREITs; 721 UpREITs vs. 1031 DSTs
Deposit Disputes
Runtime: 30 minutes | Topic Category: Operating Your Rentals | Instructor: Cory Brewer
Without doubt, the security deposit is the most common source of dispute between landlords and tenant. Who caused the damage? What is the definition of "clean"? How much did it really cost you to fix it? Experienced rental property management professional, Cory Brewer shares best practices for avoiding and winning deposit disputes. Also, what is fair and will stand up in court if needed.
Disability Accommodations
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Chris Benis
A tenant can make a disability accommodation request, including use of an assistance animal at any time. They must also be permitted to make reasonable disability-related modifications to the property. Are you bound by law to deliver whatever they ask? Attorney and RHAWA Legal Counsel, Chris Benis will explain the interactive process to follow when determining reasonable solutions, and share memorable examples highlighting what to do, and what not to do.
Domestic Violence in Rental Housing
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Enrique Jevons
What are your responsibilities when dealing with a domestic violence situation in your rental property? Special rights are provided for victims under Washington landlord-tenant law, and recently the City of Seattle has enacted additional protections. In this one-hour webinar, experienced property manager / owner Enrique Jevons reviews laws and best practices to follow whether your tenants are the perpetrators, the victims or both.
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Eco-Friendly Rental Properties
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Phil Schaller
As awareness of environmental issues grows, many rental housing owners are looking for ways to make their properties more sustainable. From reducing energy consumption to using eco-friendly materials, Phil Schaller, CEO of RentalRiff will review several ways to make your property more environmentally sustainable, improving both costs and tenant satisfaction.
Establishing Positive Tenant Relations
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Sarah Fried
While proper screening is an important step in running efficient operations, there are several steps you can you take with new tenants to encourage a trouble-free tenancy. Sarah Fried, Community Manager with Dobler Management Company will discuss how to establish trust with your tenants and review best practices for encouraging compliance with rules while keeping tenants happy and turnover low.
Estate Planning for Property Investors
Runtime: 1.5 hours | Topic Category: Managing Your Business | Instructor: Julie Martiniello
Understand the general concepts of Estate Planning as well as how owning investment properties can complicate your estate for your loved ones. There are taxes, partnership matters, and family issues to be considered. Whether you own one rental property or one hundred, it is important to plan for how your legacy and rental business will be dealt with after you pass away. As an estate planning attorney and second-generation rental property investor, Julie Martiniello has extensive experience helping families plan for the transition of their rental business and other assets in their estate.
Evaluating Multi-Family Properties
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Candice Chevaillier
Candice Chevaillier, Principle of the Lee & Associates Northwest Multifamily Team, goes through the basics of how to “run the numbers” on an apartment building. Topics covered will include how to understand current and market rents, an explanation of expenses, how to determine a cap rate to compare various investments and a look at financing options.
Eviction Laws and Procedures
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Christopher Cutting, Eric Steven
Learn best practices for enforcing compliance with rental terms and managing other circumstances that require ending a tenancy. Attorneys Christopher Cutting and Eric Steven will cover: Notices and eviction procedures for rules violations, non-payment of rent and other good causes to end tenancy and related procedures. They will also share best practices when preparing for court, and what to expect.
Excel 2016 - Entering and Editing Data
Runtime: | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
There’s definitely more to mastering Excel than entering and editing data, but it’s a wonderful place to start. This short, two minute course ensures you’re getting your information in the right place by showing you a variety of ways to enter and edit data, so that when you become an Excel wizard you know your data is right. In this short module, you'll learn: Methods of entering new data and editing existing data in Microsoft Excel 2016.
Excellence in Customer Service 1.0
Runtime: | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
When it comes to business, our clients have all too many options. So what can you do to stand out and become their number one choice time and time again? Find out in this course. In this course, you'll learn all about the CONTACT approach to customer excellence, designed to set you apart from the competition. Topics include -; How to follow the CONTACT approach to providing customer service excellence.
Expansion of Local Rental Laws
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Chris Benis
While Washington’s Residential Landlord Tenant Act is comprehensive and governs landlord-tenant law throughout the state, it is only enforceable through civil actions taken by landlords and tenants. Now several local jurisdictions have taken on the role of enforcer by implementing their own laws, enabling them to inflict hefty fines on housing providers. They have also crafted new laws which have spread to other cities and then up to the state level. RHAWA’s legal counsel Chris Benis will explore these trends and review recently enacted laws in cities throughout King County and beyond.
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Fair Housing and Tenant Screening
Runtime: 1.5 hours | Topic Category: Operating Your Rentals | Instructor: Christopher Cutting
Many fair housing complaints originate during the screening process, especially when receiving multiple applicants for a single tenancy. In this class RHAWA’s Tenant Screening director, Chartrice Young and experienced landlord-tenant attorney, Christopher Cutting review how to properly screen applicants while minimizing the risk of expensive fair housing claims.
Fair Housing and Unconscious Bias
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Michael Chin
Due to a lifetime of cultural influences we often exhibit unconscious bias outside of our awareness which can be in direct contradiction to our espoused beliefs and values. Attorney and representative of the Seattle Office of Civil Rights, Michael Chin will explain unconscious or implicit bias and how it may be impacting our reactions and decision-making when working with tenants and prospective tenants. Learn valuable tips and techniques to create policies and practices that will promote equal opportunity housing in your rental operations.
Fair Housing Essentials
Runtime: 2 hours | Topic Category: Understanding the Law | Instructor: Jeana Poloni
When you think of risk management for your rental business, fair housing training might not be top of mind, but it's critical. Even the most fair and ethical landlords can receive hefty fines for fair housing violations. In this seminar, you will learn: A brief history and core principles of Fair Housing Law; Protected classes in various jurisdictions, including source of income and criminal history; How to process accommodation requests, including use of service animals; Key areas of landlord risk for fair housing claims in the tenancy lifecycle; How to apply best practices and decision making in various landlord-tenant relation situations.
Fair Rental Housing in Washington (3 Clock Hours, OnDemand)
Runtime: 3 hours | Topic Category: Building Your Career: CRE | Instructor: Maxwell Glasson, Michael Chin
This course provides an overview of the laws that govern the operation of residential rental property in the state of Washington, including: A general overview of Fair Housing principles such as unconscious bias, steering, disparate impact, protected classes, harassment, retaliation, and how to process reasonable accommodations/modifications for disabled persons, including assistance animals; Responsibility to investigate and address tenant on tenant harassment and other fair housing issues more common in multi-family housing; A review of the most common fair housing complaints in Washington and the typical investigation process.
Family Business Succession Management
Runtime: 90 minutes | Topic Category: Managing Your Business | Instructor: Chris Benis, Julie Martiniello
Many housing providers, large and small, function as a family business. As with any business, it is critical for rental property owners to have a thoughtful succession plan in preparation for retirement, illness or death. If your intention is to pass your rental properties on to children, it is never too early to start. Chris Benis and Julie Martiniello will discuss tips and best practices for family business succession planning from their perspectives as multi-generational housing providers and attorneys practicing landlord-tenant, real estate, business and estate planning law.
Financial Planning for Rental Owners
Runtime: 120 minutes | Topic Category: Managing Your Business | Instructor: Maureen Jones
In today’s uncertain economic climate, it’s difficult to know how to plan for the future. If you already own investment property, that’s a great start. But what else can you do to manage risk while improving growth on your investments? Certified Financial Planning practitioner and rental owner, Maureen Jones shares from her personal and professional experience how to balance investment property ownership with other investments to achieve a well-balanced portfolio for wealth management.
Financing Residential Income Properties
Runtime: 60 minutes | Topic Category: Managing Your Business | Instructor: Eric Aasness
This class session covers financing rules, qualifying, how to analyze the income of a property, and special financing options. Eric Aasness, experienced Mortgage Loan Originator, will use real-life property financing examples to illustrate options and best practices in a variety of situations.
Five Tax-Deferral Strategies When Selling Rental Property
Runtime: 60 minutes | Topic Category: Managing Your Business | Instructor: Richard Gann
Review and comparison of the five most important strategies for deferring capital-gains taxes upon the sale of appreciated rental property: 1031 exchange; 721 transfer into REIT; Qualified opportunity zone (“QOZ”) fund; Charitable remainder trust (“CRT”); Installment note trust (aka “Deferred Sales Trust”TM).
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Handling Repair Requests
Runtime: 60 minutes | Topic Category: Operating Your Rentals | Instructor: Enrique Jevons
One of your most important responsibilities as a rental owner or manager is to make sure the property is habitable. In addition to routine inspections, this means responding appropriately to repair requests, whenever they happen. If your property is flooding at 2 am, you need to respond immediately. Owner and property management professional, Enrique Jevons will take you through your legal obligations as well as best practices learned from over 30 years in the business.
Hassle-Free Tenancies
Runtime: 90 minutes | Topic Category: Operating Your Rentals | Instructor: Bill Jackson
If only every tenancy was easy and hassle-free. There's no magic wand, but there are several solid best practices you can follow to minimize and manage the issues you can face with a difficult tenant. Learn how to follow effective policies and procedures for tenant screening and selection, lease signing and tenant orientation, regular inspections and on-going communications with your tenants.
Hoarding In Your Rental Property
Runtime: 60 minutes | Topic Category: Operating Your Rentals | Instructor: Chris Benis
While tenants have a duty to follow lawful provisions of their leases, including requirements regarding cleanliness and upkeep – and landlords have a right to enforce those agreements – fair housing laws may give certain rights to tenants whose hoarding behavior is related to a disability. Attorney Chris Benis will review the laws and best practices related to dealing with a hoarding situation in your rental property.
How 1031 Exchange DSTs Work
Runtime: 90 minutes | Topic Category: Managing Your Business | Instructor: Austin Bowlin
1031 DST replacement property has become increasingly popular with investors seeking passive real estate ownership and improved monthly income potential. If you have plans to sell your highly appreciated investment property and are considering a 1031 Delaware Statutory Trust property, join us online and learn how 1031 Exchange DST investments work. Austin Bowlin, CPA – Chief Exchange Strategist & Partner of Real Estate Transition Solutions, will teach you all about DSTs, how they work, benefits vs. risks, and client examples of 1031 Exchanges into DST properties.
How State Laws Are Made
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Chet Baldwin
If the old cartoon from Schoolhouse Rock is the extent of your knowledge, use your lunch hour to learn how bills are proposed and passed into State law in Olympia. Following curriculum provided by the State legislature, Chester Baldwin will explain the official lawmaking procedures from drafting to voting in both chambers, and how things really work through the legislative biennium.
How Tenancy Ends Under New Laws
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Christopher Cutting
Although the vast majority of tenancies end when the resident decides to move out, sometimes a rental owner has reasons to end it as well. New state and local laws have made radical changes to this process. Depending on the terms of your agreement, the local jurisdiction and why you want the tenant to move out, there are different procedures you must follow. Christopher Cutting, attorney and RHAWA board member, will explain the legal requirements and share his own methods for respectfully communicating with tenants.
How to Apply for Mitigation Funds
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Nick Uva
Washington state’s Landlord Mitigation Fund was established in 2018 to support landlords working with tenants on rental assistance. It was expanded to support eviction reinstatement payment plans provided for in laws effective in 2019. Now it has been expanded again to help landlords in various situations related to COVID rental arrears. Program administrator, Nick Yuva will explain how the various programs works and answer your questions.
How to Handle Sales Objections 1.0
Runtime: 3 | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Don’t fight objections, they’re gold. Handled the right way, objections outline exactly what’s needed to win the opportunity. This five-step process will help your handle objections while enhancing relationships. After completing this course, you will understand: Turn objections into opportunities to strengthen customer relationships and win deals.
How to Interpret a Full Credit Report
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Chartrice Young
Far beyond a simple score, the RHAWA full credit report provides specific and complete details on the applicant's financial history allowing you to determine their debt to income ratio and insight into their current level of financial responsibility as well as past hardships or other issues less likely to impact tenancy. In this 90-minute session, RHAWA's Director of Screening will explain how to read and interpret the report.
How to Retire From Your Rental
Runtime: 2 hours | Topic Category: Managing Your Business | Instructor: Julie Martiniello
You planned to manage your rentals into your retirement years, but with constantly changing laws, and renter expectations, it has just become too much. Estate planning attorney, Julie Martiniello will explore different options to consider when planning an exit strategy, considering impact on taxes, cashflow and potential investment income.
HUD Guidelines On Service Animals
Runtime: 50 | Topic Category: Understanding the Law | Instructor: Maxwell Glasson
When hearing news about pigs and peacocks on airplanes, you might wonder what kind of animals you may be required to accept on your rental property if presented with an accommodation request. Seattle area attorney, Maxwell Glasson, will explain your responsibilities around providing accommodations for disabled tenants. In this one-hour webinar, he will dispel the myths and walk you through new HUD guidelines that clarify recommended best practice.
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Infant CPR Basics 1.0 (US)
Runtime: 15 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
We never expect an emergency, which is precisely why it’s so important to be prepared for one. Knowing the steps to infant CPR, as well as other emergency techniques can be the difference between life and death. This course adheres to the latest regulations from the American Red Cross and American Heart Association (AHA). After completing this course you should be able to: How to determine if an infant is in a cardiac emergency; The steps in the Chain of Survival; How to perform the steps of CPR on an infant Duratio
Inspections and Code Compliance
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Brent Lindblom
While state law includes basic landlord duties and safety requirements for rental housing, they are usually not directly enforced by a government entity except for in extreme cases. However, many cities have implemented inspection programs and laws that prohibit landlords from ending tenancies or increasing rent if they are out of compliance with specific standards for rental housing. Licensed and certified residential home inspector, Brent Lindblom, owner of Ideal Inspections will review these city programs and share best practices for identifying noncompliant conditions on your property and how to get into compliance efficiently.
Inspirational Leadership 2019
Runtime: 30 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Whether at home, in the workplace or in pursuit of our passion, we can all benefit from becoming better leaders. If you’ve just been promoted to a management position responsible for the performance of others or if you have been appointed team leader on a project and want to get people working towards a common goal, you need to use leadership skills. Topics include -; Discover concepts that you can put into practice to develop essential experience much faster; Find out what specific skill sets allow leaders to get maximum results
Insurance: More Than a Tax Write Off
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Julie Janowicz
Nobody ever wants to talk about insurance, and by the time you need it, it’s usually too late. As a long-term insurance agent and landlord, Julie Janowicz will guide you through the most important coverages to have on your property policies to keep assets protected. Whether you own 1 rental unit or 100 rental units, it's critical to understand your insurance options and get adequate coverage for damages, loss, and liability
Is an ADU Right for You?
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Eric Aasness
Adding an Accessory Dwelling Unit (ADU) to your property can provide extra income and flexibility to your properties. Recent rule changes have made it easier than ever to add an ADU to your property, but there are financing rules that could affect the future marketability of your property. Learn about those rules and the different ways to finance your ADU project.
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Leasing and Tenant Notices WA State and Local Laws 2023-26 (3 Clock Hours, OnDemand)
Runtime: 3 hours | Topic Category: Building Your Career: CRE | Instructor: Christopher Cutting
A review of leasing and tenant notice requirements, focusing on new state and local rental housing laws including: Understand the differences between fixed terms leases and periodic rental agreements; Review an example lease form and discuss the purpose, options, and any related local laws for each clause; Understanding laws and best practices for managing rents and other types of rental income; Notice requirements for increasing rent under state law and several local laws; Requirements for lease renewal and the interplay with rent increase notices; Notices and eviction procedures for rules violations; Notices and procedures for non-payment, including the Eviction Resolution Pilot Program; Other good causes to end tenancy and related procedures; Best practices when preparing for court, what to expect in court.
Leasing Best Practices Today
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Cory Brewer
In the past, leasing was usually a straightforward process. You met the tenant at the property, did a walk-thru, received a check, signed the lease and turned over the keys. Today with distance and virtual leasing, these steps have become jumbled, risking serious legal and financial repercussions. In this one-hour session, experienced rental operations professional, Cory Brewer will outline best practices for the lease signing process that take advantage of time-saving technology without forfeiting a great start to the tenancy or protections under the law.
Legal Forum WA State
Runtime: 250 | Topic Category: Understanding the Law | Instructor: Cory Brewer, Chris Benis, Christopher Cutting, Kaitlyn Jackson
Over the last few years, conflicting state and local laws have changed everything from lease renewals to rent payment enforcement. Contradictory and unclear language make it difficult to predict how case law will unfold over the coming years. This is your chance to hear three attorneys, currently practicing landlord-tenant, real estate and business law across Washington, discuss your most difficult questions.
Legal Forum: King County (2024)
Runtime: 2.5 hours | Topic Category: Understanding the Law | Instructor: Cory Brewer, Christopher Cutting, Julie Martiniello, Kaitlyn Jackson
Watch three leading Seattle-area attorneys discuss dozens of questions pre-submitted by the audience that are curated, combined and refined by our education team. Topics will include landlord-tenant relations, rental agreement regulations, fair housing, emotional support animals, rental assistance programs like section 8, property development like adding ADUs, rental registration and business license requirements. Pretty much anything related to owning and operating rental properties in King County.
Leveraging Diversity and Strengths in the Workplace (2018)
Runtime: 20 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Now that you understand the importance of the diversity of others and what each person brings to the workplace, let’s learn how to leverage each other’s strengths in order to build a better work environment. Topics include - How to leverage the diversity in others for better outcomes and solutions Why diversity is beneficial to your organization
Listening Skills - Transform Your Customer Interactions 1.0
Runtime: 10 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Listening may be the most underrated skill in selling. Good listening skills are a must in developing strong customer relationships. Poor listening is a flaw that’s often fatal to longterm success. Learn five listening techniques that will enhance your ability to establish trust and openness with your customers. After completing this course, you will understand: Transform your customer conversations through effective listening; Increase your customer’s comfort in sharing important information with you; Enhance your personal selling brand
Lock and Key Management
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Sydney Rudolph
Providing tenants with locks and keys, plus safeguarding duplicate and master keys are basic duties of landlords under Washington State law. Locksmith, Sydney Rudolph will review various systems such as master keying, tracking systems and smart key systems, as well as brand comparisons. He will also discuss other best practices related to managing locks and keys, even when using simple random keys.
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Maintenance Fundamentals
Runtime: 2.5 hours | Topic Category: Operating Your Rentals | Instructor: Steve Wineman
Properly maintaining rental property is crucial for retention of quality tenants as well as the long-term value of your property. This class dives into important maintenance issues and considerations you need to know about single-family homes and multi-unit buildings – including prompt responses to repair requests, proper notices to enter, regular inspections, budgeting, major repairs and replacement, maintenance schedules, updating, enhancements, and some cost-saving repair tips.
Managing Stress 1.0
Runtime: 20 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Many of us experience stress in life, whether this is in the short term from one-off projects, or long-term stress from a high-pressure career. Not only can this be profoundly unpleasant, it can seriously affect our health and our work. However, it is possible to manage stress, if you use the right tools and techniques. This course will show you how. At the conclusion of this course you should have: Discovered how to improve your mental and physical ability to process stress.
Manufactured Housing Landlord-Tenant Act
Runtime: 2.5 hours | Topic Category: Understanding the Law | Instructor: Cody Branstetter
Review the state and local laws that govern the operation of manufactured housing communities in the State of Washington. Instructor, Cody Branstetter will discuss various aspects of the MHLTA as it relates to all phases of a tenancy including screening of applicants, the rental agreement, legal duties of the landlord and the tenant, preparing and serving notices and the unlawful detainer process. He will also review recently implemented laws in several local governments across the state.
Marketing Strategy that Drives Effectiveness 1.0
Runtime: 20 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Strategic marketing organizations have the capacity to drive incredible value through the entire organization. This course will give you a foundational understanding of how to think strategically to develop, measure and promote a marketing plan that helps you bridge the gap between “activities” and “results.” After completing this course you should be able to: Understand the importance of marketing strategy; Effectively leverage customer and market insights to drive better results; Build marketing strategy from scratch--through an easy five-step process; Promote your marketing strategy throughout the organization.
Marketing Your Rental
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Enrique Jevons
Marketing your rental is more than posting an ad. You'll need to do some research and set a competitive rent. Create photos that highlight the best features of your property. Include compelling details in your ad and make sure it's posted on the most popular rental websites. Select a process for showing your property that results in qualified applicants. Instructor, Enrique Jevons shares insider tips and best practices for getting the most out of your marketing efforts.
Moving Retirement Accounts into Property
Runtime: 50 | Topic Category: Managing Your Business | Instructor: Joe DiDomenico
Do you have funds sitting in an IRA or 401K that you would like to get out of traditional investments? What if you could use that money to buy a triplex before you turn 59½ without tax penalties? Joe DiDomenico, CEO of Wealthflex and RHAWA board member reviews various cases, discussing choices that yielded good results and what to avoid.
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Navigating Legal Risk in Seattle Rentals
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Chris Benis
With over 30 years practicing landlord-tenant law, and over 40 years owning and managing Seattle area rental property, RHAWA legal counsel Chris Benis will highlight important best practices for Seattle housing providers while explaining related rental regulations, both old and new. Whether you are a seasoned landlord, or new to the business, do not miss this chance to get your questions answered as you approach today's challenges when operating a rental property in the City of Seattle.
Negotiating Solutions with Your Tenant
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Chris Benis
Successful housing providers know that satisfied tenants means lower turnover and associated expenses. If you have a tenant with a good track-record, why not be open to finding solutions when they want to add another occupant, a pet, or perhaps an upgraded fixture? It might make sense to work with them on rent payments if they have a temporary financial problem, or perhaps negotiating terms will help them move out and move on if necessary. Attorney and housing provider Chris Benis will share best practices when negotiating with tenants in various circumstances to meet your goals while respecting the tenant's needs and rights.
New Security Deposit Rules
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Maxwell Glasson
A general security deposit can normally be used to pay for any outstanding debt owed by the tenant to the landlord. Unfortunately, it is easy to make mistakes under the intricacies of laws governing the use of deposits, including new law in effect on July 23. Attorney, Maxwell Glasson will review all the state and local laws governing the security deposit as well as best practices to follow when collecting and completing refund accounting at move out.
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Owner-Occupied Properties in Seattle A Unique Rental
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Rebecca Craemer
With Accessory Dwelling Unit (ADUs and DADUs) construction on the rise, many homeowners are transitioning to become housing providers. While this type of owner can face some unique challenges, they also fall within some significant exemptions to Seattle city law. In this class, Attorney and Managing Broker Rebecca Craemer will discuss best practices for any owner occupied property, including listing, screening applicants and ultimately leasing your rental. Join this class to become more empowered in navigating Seattle law and setting the groundwork for a successful working relationship with your tenant.
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Planning for Reserves
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Karen McDonald
Learn the importance of how a capital plan can assist with maintaining your properties and planning for large inevitable expenses. We will discuss the different types of capital plans, how the plans are calculated and red flags that you can look for at your own properties to identify potential issues early and avoid unforeseen repairs. Association Reserves has prepared over 45,000 of reports for all types of properties and Project Manager Karen McDonald, CMCA, AMS, PCAM, RS will walk you through the process in this 60-minute webinar.
PM Series-01: Kick Off - Building a Career in the Housing Industry
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Lawton Coursey
In this session, you will learn best practices for developing a successful and satisfying career in the housing industry. We will explore: Various career opportunities in the industry and how to develop a career as a real estate professiona; Education and licensing requirements in Washington State; Standards for professional appearance, behaviors, and communication.
PM Series-02: Workplace Ethics
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Susan Stahlfeld
In this session, you will learn best practices for creating and participating in a safe, fair, and ethical workplace. We will explore:
- Prevention of sexual and other types of harassment.
- Promoting diversity, equity, and inclusion in the workplace.
- Reporting unethical behaviors.
PM Series-03: Fair Housing Basics
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Rebecca Craemer
In this session, you will learn best practices for providing fair and equal housing opportunities to prospects and tenants. We will explore: Protected classes in various jurisdictions, including source of income and criminal history; How to process accommodation requests, including use of service animals; How to respond to retaliation and harassment claims involving tenants and/or staff members.
PM Series-04: Understanding Your Market
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Erica Vincent
In this session, you will learn best practices for understanding and managing your company's presence in your market area. We will explore: Technology and methods for conducting an accurate market survey; How to evaluate your property and set rent based on analysis of comparable properties; Monitoring feedback and managing your company reputation.
PM Series-05: Advertising and Sales
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Tim Schondelmayer
In this session, you will learn best practices for advertising and following up with prospective tenants. We will explore: Where to advertise for the best results; Tips and best practices when using various platforms; Writing appropriate and effective ad copy and effective marketing photography; How to build a relationship-based sales process.
PM Series-06: Working with Prospective Tenants
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Kathryn Shabalov
In this session, you will learn best practices for working with prospective tenants close sales quickly with qualified tenants while following all fair housing laws. We will explore:Responding to inquiries, explaining rental terms and screening criteria; Effective and safe techniques for showing the property; Evaluating applications and properly following up with all applicants.
PM Series-07: Leasing and Move-in
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Kathryn Shabalov
In this session, you will learn best practices for starting a new tenancy. We will explore: Setting lease terms to comply with all local laws; Reviewing expectations and properly executing the lease; Welcoming new tenants and move-in logistics
PM Series-08: Tenant Relations
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Bill Jackson
In this session, you will learn best practices for managing good working relationships with your residents. We will explore: Building relationships and creating a sense of community; Responding and following up to issues and maintenance requests; Managing incident reporting, including documentation and taking corrective action.
PM Series-09: Partnering with Community Resources
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Shkelqim Kelmendi
In this session, you will learn best practices for establishing effective working relationships with organizations that support tenants. We will explore; Your responsibilities when working with prospective tenants on rental assistance; Connecting tenants in crisis situations to appropriate support organizations; Partnering with organizations that place individuals in housing.
PM Series-10 Managing Rents and Fees
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Sharon Cunnington
In this session, you will learn best practices for managing rental operations income. We will explore; Securing and processing lease renewals; Giving notice to increase rent in compliance with local laws; Charging and collecting fees appropriately.
PM Series-11: Eviction Laws and Procedures
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Christopher Cutting
In this session, you will learn best practices for enforcing compliance with rental terms and managing other circumstances that require ending a tenancy. We will explore: Notices and eviction procedures for rules violations; Notices and procedures for non-payment, including the Eviction Resolution Pilot Program; Other good causes to end tenancy and related procedures; Best practices when preparing for court, what to expect in court.
PM Series-12 Housing Industry Legislation
Runtime: 1 hour | Topic Category: Building Your Career: PM Series | Instructor: Chet Baldwin
In this session, you will learn how to participate as an active stakeholder in setting of housing policy. We will explore: Recent and pending legislative changes impacting Washington housing providers; The impact of voting and communicating with state and local representatives; How to actively participate through industry advocacy groups.
PowerPoint 2016 - Essential Formatting
Runtime: 3 | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Transforming your PowerPoint presentation has never been easier with the help of this three minute video. Providing you with fundamental knowledge on formatting within PowerPoint 2016, this short course ensures you’ve got the basics of this complicated application nailed. In this short module you'll learn: An overview of the font and paragraph formatting options and how to use and apply them in PowerPoint 2016
Preventative Maintenance for Exterior Walls
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Kent Lake
Maintenance preserves your real property investment and avoids costly, delayed repairs and displacement of tenants. Seattle averages 38 inches of rainfall per year and that water impacts the exterior of buildings negatively. Exterior walls of brick, stone, stucco, and painted surfaces need regular maintenance to prevent big restorations. Join Kent Lake from Masonry Restoration Consulting to learn how to identify problems early, what DIY fixes you can do, and when to call in the pros.
Property Management Contract Review
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Evan Loeffler
Confused about hiring a property manager? In this on-hour webinar, Evan Loeffler of Loeffler Legal Group, PLLC reviews components of property management contracts and discusses what you should and should not agree to. You will learn what services and rates to expect and how to protect your interests as property owner.
Property Redevelopment & Renovations
Runtime: | Topic Category: Managing Your Business | Instructor: Neil Ayton
The last few years have brought significant changes to Seattle zoning that may impact your decisions regarding the best use of your rental property, including the new residential small lot (RSL) designation and low rise lots (LR 1, 2, 3). In this class, Neil Ayton and Tin Min Fong will outline the key changes in terms of density, parking requirements and Mandatory Housing Affordability (MHA) requirements, and explain their method for evaluating the re-development potential of your property.
Property Walkthrough Best Practices
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Phil Schaller
One of the most widely recommended best practices for managing rental properties is to do an annual walkthrough of each property and unit. Most property damage horror stories can be avoided by diligently following an annual inspection process to assess and evaluate any routine maintenance requirements or property care red flags. Experienced property maintenance provider Phil Schaller will review best practices for communicating with tenants and what to include on your checklist for a thorough DIY inspection. He will also share examples of how you can spot the signs of issues and stop major damage before progresses too far.
Prospecting with Ease 1.0
Runtime: 15 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Create a healthy and sustainable sales funnel by developing an effective prospecting game plan and approach. This course helps you minimize prospecting anxiety by keeping the process simple and systematic. Learn tips on how to prepare for a prospecting call, leave a voice message and send emails. After completing this course, you will understand: Pro-actively fill the top of your sales funnel; Quickly develop rapport and credibility with prospects; Create a prospecting game plan.
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Reduce Tax as a Real Estate Professional
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Nika Toce
For Real Estate Professionals there are potentially significant tax benefits related to income and loss on rental property operations. But what does “Real Estate Professional” mean? You might be surprised to fall within the IRS definition. In this one-hour webinar, CPA Nika Toce reviews how you may qualify as a real estate professional and go over related tax saving scenarios.
Reinvesting with 1031 Exchange
Runtime: 2 hours | Topic Category: Managing Your Business | Instructor: Kyle Williams
Property investors have a powerful tool for building and preserving their real estate wealth. The IRS 1031 Tax-Deferred Exchange allows investors to defer paying capital gains taxes from the sale of investment real property, if the proceeds are immediately re-invested into "Like-Kind" property. Experienced Qualified Intermediary, Kyle Williams will take you through the myths and facts on regulations, prohibitions and logistics of using these valuable tools. We will also explore specific strategies for various situations and market conditions.
Rent Control and the Decline of the American City
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Sam Spiegelman
As America experiences chronic housing shortages, officials across the country remain committed to rent controls—policies that have proven time and again incapable of increasing either the supply or quality of housing. Everywhere, these controls disincentivize landlordship, set prices at points unreflective of market realities, and discourage prosperity growth, especially among minority populations. As one economist quipped: “Rent control appears to be the most efficient technique presently known to destroy a city—except for bombing.” To see a sustained uptick in housing, proponents of growth must convince stakeholders in cities nationwide that rent control will always be a losing bet. Today we discuss the rent-control landscape as it stands in Washington and beyond and discuss strategies for reform.
Rent Increases Across Washington
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Christopher Cutting
For decades, rent increases or any other changes to a lease agreement in Washington were simple. Over the last few years, the State legislator and many city councils have changed the rules, and we expect many more changes to come. In this class, attorney Christopher Cutting will review: How rent increases are made in month-to-month agreements and term leases; What information must be included in rent increase notices; The length of notice periods based on the percentage of increase and the location of the property; When rent increases are prohibited.
Rental Investment for Busy Professionals
Runtime: | Topic Category: Managing Your Business | Instructor: Jamie Nacht
Investing in rental housing can be lucrative, but it comes with a myriad of risks and often requires a significant time commitment. As any investor knows, there is a lot involved, like finding markets and analyzing properties, engaging with agents, lenders, inspectors, and property managers, managing maintenance, taxes, insurance, and mortgage payments. If you have capital to invest but your time is limited, learn best practices for finding the best investment properties, structuring your offer, validating estimates, closing the deal and setting up reliable management.
Rental Market Update
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Candice Chevaillier
Thinking about when and where to buy or sell? Candice Chevaillier, CCIM, Principal at Lee & Associates Commercial Real Estate Services Multifamily team will review current rental housing trends in the Seattle-Metro area. She will explain the latest data on supply, expected demand, vacancies and rent growth. Candice has been selling commercial real estate investment property in the Seattle market for over 20 years and leads a team of investment brokers serving the Puget Sound.
Renting Your Property with RHAWA Tools
Runtime: 1.5 hours | Topic Category: Operating Your Rentals | Instructor: Denise Myers
RHAWA provides all the tools you need to manage your own rental properties. At a high-level, we will walk you through all the steps to rent your property using our tools including, how to learn about your responsibilities under the law, using the Azibo Property Management application for screening and selecting a tenant, lease-signing, and turning the property over to your new tenant.
Repairs and Tenant Relations
Runtime: 1.5 hours | Topic Category: Operating Your Rentals | Instructor: Lisa Lotus
You want a relationship built on trust and effective communication with your tenants, whom you depend on to care for your investment. Licensed and certified residential home inspector, Lisa Lotus will share best practices for enlisting necessary support and cooperation from your tenants to stay on top of maintenance and repairs throughout the tenancy.
Resolving Tenant Issues According to the 4 Agreements
Runtime: 1.5 hours | Topic Category: Operating Your Rentals | Instructor: Marcia McReynolds
How do we become the best landlords we can be? How do we resolve the myriad issues that come up with our tenants and properties while maintaining our sense of integrity and calm? Marcia McReynolds, our facilitator, will help us look at our specific issues through the lens of the four agreements as described in the iconic book The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz. The class will be participatory and fun while looking at various ways we can handle the issues that often flummox us as landlords.
Retirement for Rental Owners (Tax Planning)
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Nika Toce
Many people with rental properties figure they’ll just keep collecting rent until they die. But is that a realistic expectation? It’s easy to be caught off guard by unexpected taxes and other burdens when attempting to exit the rental business to retire. Take some time with CPA Nika Toce to plan ahead and consider various strategies for retirement while making the most of your property investments.
Roommate Rules for Seattle
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Kaitlyn Jackson
Another new ordinance went into effect in Seattle on July 1, 2020. This complex law governs how you must process tenant requests to add additional occupants during tenancy. Special protections are provided for those who qualify as “immediate family members” under a new, broad definition. Attorney, Kaitlyn Jackson explains the new law and discusses other considerations such as occupancy policies and fair housing guidelines.
Roommates in Your Rentals
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Chris Benis
With the continuing housing shortage and now historic inflation rates, it is increasingly common for people to seek roommates as a solution to rapidly rising household costs. Many housing providers far from university districts are dealing with the unique challenges of having roommates in residence for the first time. Experienced landlord and attorney, Chris Benis will share laws and best practices for common situations including changes in tenancy, screening new roommates, and disputes between roommates.
Routine Inspections
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Bryan Mize
As a rental property owner, not only is it in your best interest to stay on top of building repair and maintenance, it is your legal responsibility to ensure the property meets basic habitability standards. For these reasons and more, routine inspections are a must. Learn what to look for and what could happen if problems are missed. Instructor, Bryan Mize has a lifetime of experience in residential real estate and has been a licensed home inspector since 2010.
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Screening & Working with ESAs
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Lawton Coursey
Since 70% of U.S. households keep pets, it makes sense to welcome them but have systems in place to reduce the risk of liabilities such as injuries and damages to your property. Learn how to set effective pet policies including screening, and how to handle accommodation requests for assistance animals.
Screening Criteria That Works
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Darla Montgomery
Creating screening criteria is a decision-making process specific to the nature of the property and how you manage it. How much does credit, employment and rental history matter in a property where 90% of your applicants are full-time college students? Will your credit history standards be the same for high-end and low-income housing? Veteran property manager and rental owner, Darla Montgomery will walk you through the process of creating your own tenant screening criteria designed to help you identify low-risk tenants for your rental.
Screening International Applicants
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Josh Halpin
Over the past decade, King County had the third largest increase in foreign-born residents among all U.S. counties. Rental housing providers must have procedures in place to work with applicants from outside the U.S. If not, you are missing out on the opportunity to get reliable tenants, and you risk violating new statewide fair housing protections based on citizenship/immigration status. Property Manager Josh Halpin reviews best practices for setting fair screening criteria and processing applicants who lack rental and credit history in the United States.
Seamless Tenant Turnover
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Cory Brewer
It is common to experience move-out conflicts, even with the best tenants. Successful, trouble free turnovers start with setting clear expectations and having good documentation from the very beginning. Property Management professional, Cory Brewer reviews best practices for lease signing, move-in/move-out unit condition assessments and other issues related to tenants moving out, plus making the unit ready for the new tenant.
Seasonal Maintenance
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Darla Montgomery
Learn what to inspect and what routine maintenance you should be doing on your Pacific NW properties as we head into Fall and Winter months. What can you easily do yourself, and when should you call in the pros. In this 60-minute webinar, seasoned property manager and RHA instructor, Darla Montgomery will share best practices and key learnings from over 30 years managing hundreds of properties for others, as well as a few of her own.
Seattle First-In-Time Tenant Selection
Runtime: 2 hours | Topic Category: Understanding the Law | Instructor: Christopher Cutting
In this class, learn the details of Seattle's newly reinstated First in Time law and required procedures for advertising, screening and offering tenancy and how to select tenants following all of Seattle's laws. Seattle Attorney, Christopher Cutting reviews all the details of the First in Time ordinance and how to safely complete the tenant selection process in Seattle taking into account other related Seattle laws such as Source of Income and Fair Chance Housing.
Seattle Housing Providers Workshop (4 Clock Hours, onDemand)
Runtime: 4 hours | Topic Category: Building Your Career: CRE | Instructor: Cory Brewer, Christopher Cutting
Learn everything you need to know about renting out homes in Seattle, including new city ordinances, plus all relevant State and Federal laws, and best practices for efficient operations. This 2-part workshop will include the following segments:
Getting Ready to Rent: Finding your local laws including registration and inspection requirements, and fair and effective advertising and tenant selection practices.
Leasing and Move-in: Property condition and the security deposit, selection of rental agreement terms and the effects of mandatory lease renewal.
Working with Tenants: Best practices and notices to encourage compliance with terms, notices to increase rent/change rules, new laws related to rent increases, and more.
Managing Move Outs: New Just Cause notice periods, security deposit accounting, and seasonal eviction bans.
Seattle Just Cause Eviction
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Christopher Cutting
Seattle's Just Cause Eviction Ordinance was passed in 1981 in response to mass evictions that took place during the development of the convention center. Seattle Attorney Christopher Cutting will review the details of the ordinance so you can have a clear understanding of how you can legally end month-to-month tenancies in Seattle.
Seattle Rent Increase Requirements
Runtime: 2 hours | Topic Category: Understanding the Law | Instructor: Christopher Cutting
Thanks to a total of four new ordinances that went into effect in 2022, increasing rent in the City of Seattle is more complex than ever. Now with several month's experience working under these new laws, Christopher Cutting, housing provider, attorney and RHAWA vice-president will explain the new requirements and share best practices for various common circumstances. He will also discuss any questions related to managing rent increases in Seattle as time permits.
Seattle Rental Housing Laws
Runtime: 3 hours | Topic Category: Understanding the Law | Instructor: Christopher Cutting
It is critical that anyone owning and/or managing Seattle residential housing is familiar with the numerous landlord-tenant laws that are enforced by various city government departments. Attorney, Christopher Cutting will review everything you need to know to comply with the City's fair rental housing laws and rental regulations, including First in Time Tenant Selection, Rental Registration and Inspection, Move-In Fee restrictions and many other regulations impacting rental housing agreements and tenant rights.
Selection and Use of Leasing Forms
Runtime: 2 hours | Topic Category: Understanding the Law | Instructor: Chris Benis
Based on recent changes to Washington State law, RHAWA has developed all new leasing forms for 2021. Make sure you understand how to use these new forms to form a binding, legal agreement between you and your tenant, outlining the rules, responsibilities, policies, and conflict resolution procedures for the tenancy. In this class, Attorney Chris Benis reviews the new selection of RHAWA rental agreement and term lease forms and explains how to select various options to reflect the specifics of your property and operating preferences. He will also review required and optional lease-signing addenda and those that can be used to update your agreement throughout the tenancy.
Serving Notices on Tenants
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Synthia Melton
Consistently enforcing the terms of your rental agreement is your legal right and responsibility. Neglecting to do so opens you up to serious risks such as property damage, lost rent, and fair housing complaints. Under new laws, it is critical to adhere to specific procedures for posting notices involving the end of tenancy under RCW 59.12.040. Attorney Synthia Melton will take you through RHAWA's Tenant Notices forms, explaining when and how to serve.
Setting Effective Pet Policies
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Bill Jackson
Learn best practices for setting restrictions and requirements for pets, processing reasonable accommodation requests involving animals, and managing risks associated with pet damages.
So You Got a Fair Housing Complaint
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Jeana Poloni
A Fair Housing complaint kicks off a process that will consume a significant amount of your time and can lead to substantial fines and attorney fees. Learn to reduce your risk and get the inside scoop on the process from Attorney, Jeana Poloni who has represented dozens of clients in defense of Fair Housing complaints in Washington State. In this one-hour presentation, she reviews the typical process, various scenarios and potential outcomes.
Social Media Awareness 1.0 (UK/EU)
Runtime: 10 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Social media is a phrase being tossed around a lot these days, but it can sometimes be difficult to answer the question of what is social media? And why is it important? This course will help you to answer these questions. At the conclusion of this course you should have: Learned how to make the right choices with your social media; Understand how a social media policy can protect you.
Spokane Rental Laws Update
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Eric Steven
If you operate rental properties in Spokane, you may not realize that as of April 2023, there are now city regulations that impact your business. Between newer state laws and the new City of Spokane rental regulations, there is quite a bit to learn. In this 90 minute online class, attorney Eric Steven will review the newer requirements and provide resources so you can operate your rentals with confidence and peace of mind.
Stepping Into Property Investment
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Devin Easterlin
In this course, experienced broker and investor, Devin Easterlin, will guide you through the basic principles and skillsets required for successful real estate investing, including: Why real estate investing is the best path to create long-term wealth; How to set your investment goals and then develop a strategy to meet them; How to assemble a winning team; How to run the numbers and find your first (or next) real estate deal; And lastly, how to manage your property effectively and successfully.
Strategic Rental Property Remodels
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Casey Biship
In this class Multifamily Investor/ Remodel Expert, Casey Bishop with Plus One Construction, will share some of his remodel techniques, which can make a huge difference in the performance & overall value of your apartment building investment. Casey will review several case studies on different “Value-Add” remodel techniques that have created great ROI’s in the real world. Further, he will share some quick ways to vet out the feasibility of a given project, and review the process of a successful remodel from A-Z.
Structuring the Sale of Rental Buildings
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Daniel Lim
There is a lot of discussion about operating apartment buildings and following the law when it comes to managing property and communicating with tenants. But rental housing providers also need to understand the steps for selling rental property, what pitfalls to avoid, what typical timelines look like for a sale, and what tenant notice requirements there are. This class, taught by Daniel Lim, a Vice President for Lee & Associates Commercial Real Estate Services Multifamily team, will cover the above topics in a 60-minute primer on the typical process for selling residential rental properties.
Structuring Your Rentals with LLCs
Runtime: 1.5 hours | Topic Category: Managing Your Business | Instructor: Julie Martiniello
Estate Planning attorney and second-generation landlord, Julie Martiniello explains the many potential benefits to running your rentals as a business using LLCs and how it’s done properly. Learn about the pros and cons of forming an LLC for your property business, how to create and maintain proper LLC form and how to use family LLCs for control and tax savings.
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Tacoma Rental Regulations
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Christopher Cutting
Tacoma was one of the first Washington cities outside of Seattle to establish their own substantial rental housing code. In July of 2023, in response to a voter initiative, the city council passed an ordinance that added several new sections to the code, many setting new precedents in the State. Even with the new sweeping ordinance, the voter initiative went into effect December 8, 2023. Attorney Christopher Cutting will cover the entire Tacoma Rental Housing code, discussing new unique laws and changes that have been mirrored from other cities.
Tax Depreciation Rules
Runtime: 1.5 hours | Topic Category: Managing Your Business | Instructor: Nika Toce
Did you know that taking depreciation is required by the IRS? Even if you do not take depreciation write offs over the years, you are required to pay tax on the allowable depreciation when you sell the property. CPA and Managing Partner of Hutchinson & Walter, Nika Toce will explain this complicated and little understood aspect of rental property taxation in this 90-minute online session. Learn when and what to depreciate, how to distinguish improvements from repairs, how to set up and manage your depreciation schedule, how to make amendments and more.
Taxes for Rental Owners
Runtime: 1.5 hours | Topic Category: Managing Your Business | Instructor: Nika Toce
Learn best practices for the rental property owner to structure rental operations and taxes to take advantage of commonly overlooked deductions. Specific guidance for filing 2024 taxes will be reviewed. Instructor, Nika Toce makes it easy to understand complex tax law and best practices for rental property owners when filing federal taxes with ongoing rental operations, property purchases and sales. She is the owner of Hutchinson & Walter, specializing in federal tax return preparation.
Telephone Etiquette 1.0
Runtime: 10 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task. At the conclusion of this course you should have: Gained an understanding of the seven steps to perfect telephone etiquette.
The Mindful Leader 1.0
Runtime: 5 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
If you want to refresh your focus, and become a better leader, you need to develop mindfulness. This course will teach you all about the benefits of mindfulness, and we’ll show you how it works. At the conclusion of this course you should have: Learned all about the benefits of mindfulness and how it works.
Transitioning into Multifamily Buildings
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Devin Easterlin
Most rental property owners begin with single-family homes and then small 2-4 unit buildings as these can be purchased with traditional residential home loans, available to inexperienced investors. For those with long-term goals to expand their rental property business, there comes a time when it makes sense to venture into larger multifamily buildings with five or more units. Devin Easterlin of Sterling Johnston Real Estate will review what it takes to make the transition, including how to qualify for a commercial loan, creating a capital plan to ensure sufficient reserves to maintain a larger building, using 1031 exchange to trade up from existing smaller properties, and how to prepare for increased management workload.
Turn Over Cleaning & Repairs
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Alex Alberto
Your new tenant wants a fresh, clean home in good repair, and it's in your best interest to set a high standard for their tenancy. Learn how to deliver on your tenant's expectations from professional turnover specialist, Alex Alberto. This includes advance assessment of property condition, planning for quick and cost-effective turnover, and DIY tips on common cleaning and repair requirements.
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Understanding Cyber Security 1.0 (UK/EU)
Runtime: 10 minutes | Topic Category: Building Your Career: Skill Building | Instructor: Litmos Training
Advances in technology have changed the way we live, and the way we do business. Our world is more connected than ever before. This brings huge opportunities and benefits, but it also brings risks. At the conclusion of this course you should have: Gained an understanding of Cyber Security and how to stay cyber secure
Using Excel for Rental Bookkeeping
Runtime: 1 hour | Topic Category: Managing Your Business | Instructor: Sharon Cunnington
Without keeping a close eye on your rental income and expenses, you may be losing money and not even realize it. Keeping track of financial data is not only critical for running the day-to-day operations of your rental property business, but it is also essential when seeking funding from lenders or investors to take your business to the next level. In this class, you’ll learn how to use Microsoft Excel to keep track of rental operations income and expenses, determine your cash flow and streamline tax filing.
Utility Billing Laws and Best Practices
Runtime: 1 hour | Topic Category: Understanding the Law | Instructor: Chris Benis
When a utility bill combines usage from more than one dwelling unit, housing providers must come up with a fair method of passing those costs on to tenants. It may be most simple to include the costs in rent, but some tenants may use far more resources than others, and there is no incentive to conserve. Attorney Chris Benis will review laws to consider when determining utility billing policies, including special requirements in the City of Seattle. He and Property Management professional, Enrique Jevons will review and discuss common practices for utility billing solutions.
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WA Landlord-Tenant Law Essentials - 2021-25 (3 Clock Hours, OnDemand)
Runtime: 3 hours | Topic Category: Building Your Career: CRE | Instructor: Chris Benis
After completing the course, the learner will be able to explain and apply principles and procedures required under the Washington Residential Landlord-Tenant Act that are most essential to daily operations of a rental property, while referencing the provided course materials. Topics include: COVID Moratorium Update, Layers of the Law, Basic Definitions, Situations Not Under RLTA, Agency Law.
Applications and Screening Criteria, Fair Housing Laws, Waiting Lists and Holding Deposits, Security Deposits, Installment Payments of Move-in Costs, Rental Agreements and Leases, Landlord & Tenant Duties, Rent Payments, Changes to the Rental Agreement, Retaliation, Good Cause To End Tenancy, Breaking Term Leases, End of Term Notice, Eviction Process.
WA State and Local Laws 2023: Leasing
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Christopher Cutting
New laws governing the practices of housing providers have been accumulating at lightning speed over the last few years at the state legislature and in over a dozen local governments in Washington. In this session, experienced landlord-tenant attorney, Christopher Cutting will review the lease and how to comply with all state and local laws when setting your terms.
WA State and Local Laws 2023: Tenant Notices
Runtime: 1.5 hours | Topic Category: Understanding the Law | Instructor: Christopher Cutting
Consistently enforcing the terms of your rental agreement is your legal right and responsibility. Neglecting to do so opens you up to serious risks such as property damage, lost rent, and fair housing complaints. Under new laws, it is critical to adhere to specific procedures for giving notices to increase rent, enforce rules or end tenancy. Attorney and RHAWA vice-president Christopher Cutting will take you through RHAWA's new and revised Tenant Notices forms, explaining when and how to serve.
Washington Housing Provider Workshop (2024-2025)
Runtime: 4 hours | Topic Category: Understanding the Law | Instructor: Cory Brewer, Kaitlyn Jackson
Learn everything you need to know about renting out a home in Washington, including new State laws, all relevant Federal laws, how to ensure you are following specific local laws*, and best practices for efficient operations. This 2-part workshop will include the following segments: Getting Ready to Rent, Leasing and Move-in, Working with Tenants, Managing Move Outs.
*This class will not cover Seattle laws in depth. Seattle Housing Providers are encouraged to watch the Seattle Housing Provider Workshop on demand.
Washington Housing Providers Workshop (4 Clock Hours, OnDemand)
Runtime: 4 hours | Topic Category: Building Your Career: CRE | Instructor: Chris Benis
Learn everything you need to know about renting out a home in Washington, including new State laws, all relevant Federal laws, how to ensure you are following specific local laws*, and best practices for efficient operations. This workshop includes the following segments: Getting Ready to Rent: Finding your local laws including registration and inspection requirements, and fair and effective advertising and tenant selection practices;Leasing and Move-in: Property condition and the security deposit, selection of rental agreement terms and the effects of new Just Cause laws; Working with Tenants: Best practices and notices to encourage compliance with terms, notices to increase rent/change rules, new laws on Transitioning from Moratorium and more; Managing Move Outs: New Just Cause notice periods, security deposit accounting, and more; This class does not cover Seattle laws in depth. Seattle Housing Providers are encouraged to watch the Seattle Housing Provider Workshop.
Washington Real Estate Fair Housing (3 Clock Hours, OnDemand)
Runtime: 3 hours | Topic Category: Building Your Career: CRE | Instructor: Michael Chin, Chris Benis, Cory Brewer
This course fulfills the requirement for 3 clock-hours of Washington Real Estate Fair Housing. It includes a general overview of Fair Housing principles such as unconscious bias, steering, disparate impact, protected classes, harassment, retaliation, and how to process reasonable accommodations/modifications for disabled persons, including assistance animals.
Washington Real Estate Fair Housing (6 Clock Hours, OnDemand)
Runtime: 6 hours | Topic Category: Building Your Career: CRE | Instructor: Michael Chin, Chris Benis, Cory Brewer
This course fulfills the requirement for 6 clock-hours of Washington Real Estate Fair Housing. It includes a general overview of Fair Housing principles such as unconscious bias, steering, disparate impact, protected classes, harassment, retaliation, and how to process reasonable accommodations/modifications for disabled persons, including assistance animals.
Working with Roommates
Runtime: 1 hour | Topic Category: Operating Your Rentals | Instructor: Bill Jackson
With the steadily increasing rents over the last several years, we have been seeing more unrelated tenants who simply cannot afford to live alone. While this is a great solution for many, tenancies with unrelated roommates can present some challenging situations for both tenants and landlords. In this 60-minute webinar, seasoned property manager and RHA instructor, Bill Jackson will review policies and practices to address screening and income requirements, mid-tenancy roommate changes, responsibility for damages and cleaning and other unique situations.
Working with Tenants in Crisis
Runtime: 1.5 hours | Topic Category: Operating Your Rentals | Instructor: Juanita Unger
When a tenant experiences a crisis that temporarily impacts their ability to stay in their home, it is in everyone’s best interest to connect them with the support they need. Juanita Unger, Program Manager at Housing Connector, along with some experts in the field, have a conversation and provide tips on establishing and maintaining productive communication with the tenant during a crisis, as well as information on how to locate appropriate resources for various situations. She also shares a bit about what Housing Connector is doing to support our property partners through times of crisis.
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HAVE QUESTIONS? Email dmyers@RHAwa.org or call Denise Myers at (206) 905-0614.