Azibo Demo: Digital Leasing with RHAWA Forms | Runtime: 1 hour

Instructor: Denise Myers, Grant Nishida

Demonstration of digital experience for RHAWA's leasing documents within Azibo's property management software. Explore a user-friendly interface that streamlines searching for documents, adding them to a lease packet, and getting that lease e-signed. Review the full suite of tools and features Azibo has to offer, from integrated rent collection capabilities to a comprehensive suite of bookkeeping and accounting tools, and a renter messaging platform.

Azibo Demo: Tenant Screening | Runtime: 1 hour

Instructor: Carli Bowen, Denise Myers

Demonstration of digital experience for tenant screening within Azibo's property management software. Review the full suite of tools and features Azibo has to offer, from lease signing, to integrated rent collection capabilities, and a comprehensive suite of bookkeeping tools.

Data Talk: Level Up Your Leasing Process | Runtime: 1 hour

Instructor: Phil Leone

We all know where the leasing market has been, but where is it going? And what’s the hard truth behind self-guided tours, in-person showings, and the myriad other techniques and tricks used in the leasing process? Leveraging data on half a million leased doors, we’ll go deep into historic trends, future indicators and the latest innovations. We’ll also spin all that data into practical tips and techniques that can immediately be put to use.

Dealing with Difficult Tenants | Runtime: 1 hour

Instructor: Alberto Stein Rios

Some people are just harder to deal with than others, and tenants are no exception. What can you do to minimize conflict and maintain civil dealings with a tenant who is driving you crazy? Owner and managing broker of Umano Property Management, Alberto Stein-Rios will explain how to use conflict resolution strategies and skills to manage even the most difficult of tenants.

Deposit Disputes | Runtime: 30 minutes

Instructor: Cory Brewer

Without doubt, the security deposit is the most common source of dispute between landlords and tenant. Who caused the damage? What is the definition of "clean"? How much did it really cost you to fix it? Experienced rental property management professional, Cory Brewer shares best practices for avoiding and winning deposit disputes. Also, what is fair and will stand up in court if needed.

Domestic Violence in Rental Housing | Runtime: 1 hour

Instructor: Enrique Jevons

What are your responsibilities when dealing with a domestic violence situation in your rental property? Special rights are provided for victims under Washington landlord-tenant law, and recently the City of Seattle has enacted additional protections. In this one-hour webinar, experienced property manager / owner Enrique Jevons reviews laws and best practices to follow whether your tenants are the perpetrators, the victims or both.

Eco-Friendly Rental Properties | Runtime: 1 hour

Instructor: Phil Schaller

As awareness of environmental issues grows, many rental housing owners are looking for ways to make their properties more sustainable. From reducing energy consumption to using eco-friendly materials, Phil Schaller, CEO of RentalRiff will review several ways to make your property more environmentally sustainable, improving both costs and tenant satisfaction.

Establishing Positive Tenant Relations | Runtime: 1 hour

Instructor: Sarah Fried

While proper screening is an important step in running efficient operations, there are several steps you can you take with new tenants to encourage a trouble-free tenancy. Sarah Fried, Community Manager with Dobler Management Company will discuss how to establish trust with your tenants and review best practices for encouraging compliance with rules while keeping tenants happy and turnover low.

Fair Housing and Tenant Screening | Runtime: 1.5 hours

Instructor: Christopher Cutting

Many fair housing complaints originate during the screening process, especially when receiving multiple applicants for a single tenancy. In this class RHAWA’s Tenant Screening director, Chartrice Young and experienced landlord-tenant attorney, Christopher Cutting review how to properly screen applicants while minimizing the risk of expensive fair housing claims.

Handling Repair Requests | Runtime: 60 minutes

Instructor: Enrique Jevons

One of your most important responsibilities as a rental owner or manager is to make sure the property is habitable. In addition to routine inspections, this means responding appropriately to repair requests, whenever they happen. If your property is flooding at 2 am, you need to respond immediately. Owner and property management professional, Enrique Jevons will take you through your legal obligations as well as best practices learned from over 30 years in the business.

Hassle-Free Tenancies | Runtime: 90 minutes

Instructor: Bill Jackson

If only every tenancy was easy and hassle-free. There's no magic wand, but there are several solid best practices you can follow to minimize and manage the issues you can face with a difficult tenant. Learn how to follow effective policies and procedures for tenant screening and selection, lease signing and tenant orientation, regular inspections and on-going communications with your tenants.

Hoarding In Your Rental Property | Runtime: 60 minutes

Instructor: Chris Benis

While tenants have a duty to follow lawful provisions of their leases, including requirements regarding cleanliness and upkeep – and landlords have a right to enforce those agreements – fair housing laws may give certain rights to tenants whose hoarding behavior is related to a disability. Attorney Chris Benis will review the laws and best practices related to dealing with a hoarding situation in your rental property.

How to Interpret a Full Credit Report | Runtime: 1 hour

Instructor: Chartrice Young

Far beyond a simple score, the RHAWA full credit report provides specific and complete details on the applicant's financial history allowing you to determine their debt to income ratio and insight into their current level of financial responsibility as well as past hardships or other issues less likely to impact tenancy. In this 90-minute session, RHAWA's Director of Screening will explain how to read and interpret the report.

Inspections and Code Compliance | Runtime: 1 hour

Instructor: Brent Lindblom

While state law includes basic landlord duties and safety requirements for rental housing, they are usually not directly enforced by a government entity except for in extreme cases. However, many cities have implemented inspection programs and laws that prohibit landlords from ending tenancies or increasing rent if they are out of compliance with specific standards for rental housing. Licensed and certified residential home inspector, Brent Lindblom, owner of Ideal Inspections will review these city programs and share best practices for identifying noncompliant conditions on your property and how to get into compliance efficiently.

Leasing Best Practices Today | Runtime: 1 hour

Instructor: Cory Brewer

In the past, leasing was usually a straightforward process. You met the tenant at the property, did a walk-thru, received a check, signed the lease and turned over the keys. Today with distance and virtual leasing, these steps have become jumbled, risking serious legal and financial repercussions. In this one-hour session, experienced rental operations professional, Cory Brewer will outline best practices for the lease signing process that take advantage of time-saving technology without forfeiting a great start to the tenancy or protections under the law.

Lock and Key Management | Runtime: 1 hour

Instructor: Sydney Rudolph

Providing tenants with locks and keys, plus safeguarding duplicate and master keys are basic duties of landlords under Washington State law. Locksmith, Sydney Rudolph will review various systems such as master keying, tracking systems and smart key systems, as well as brand comparisons. He will also discuss other best practices related to managing locks and keys, even when using simple random keys.

Maintenance Fundamentals | Runtime: 2.5 hours

Instructor: Steve Wineman

Properly maintaining rental property is crucial for retention of quality tenants as well as the long-term value of your property. This class dives into important maintenance issues and considerations you need to know about single-family homes and multi-unit buildings – including prompt responses to repair requests, proper notices to enter, regular inspections, budgeting, major repairs and replacement, maintenance schedules, updating, enhancements, and some cost-saving repair tips.

Marketing Your Rental | Runtime: 1 hour

Instructor: Enrique Jevons

Marketing your rental is more than posting an ad. You'll need to do some research and set a competitive rent. Create photos that highlight the best features of your property. Include compelling details in your ad and make sure it's posted on the most popular rental websites. Select a process for showing your property that results in qualified applicants. Instructor, Enrique Jevons shares insider tips and best practices for getting the most out of your marketing efforts.

Negotiating Solutions with Your Tenant | Runtime: 1 hour

Instructor: Chris Benis

Successful housing providers know that satisfied tenants means lower turnover and associated expenses. If you have a tenant with a good track-record, why not be open to finding solutions when they want to add another occupant, a pet, or perhaps an upgraded fixture? It might make sense to work with them on rent payments if they have a temporary financial problem, or perhaps negotiating terms will help them move out and move on if necessary. Attorney and housing provider Chris Benis will share best practices when negotiating with tenants in various circumstances to meet your goals while respecting the tenant's needs and rights.

Preventative Maintenance for Exterior Walls | Runtime: 1 hour

Instructor: Kent Lake

Maintenance preserves your real prop­erty investment and avoids costly, delayed repairs and displacement of tenants. Seattle averages 38 inches of rainfall per year and that water impacts the exterior of buildings negatively. Exterior walls of brick, stone, stucco, and painted surfaces need regular maintenance to prevent big restorations. Join Kent Lake from Masonry Restoration Consulting to learn how to identify problems early, what DIY fixes you can do, and when to call in the pros.

Property Walkthrough Best Practices | Runtime: 1 hour

Instructor: Phil Schaller

One of the most widely recommended best practices for managing rental properties is to do an annual walkthrough of each property and unit. Most property damage horror stories can be avoided by diligently following an annual inspection process to assess and evaluate any routine maintenance requirements or property care red flags. Experienced property maintenance provider Phil Schaller will review best practices for communicating with tenants and what to include on your checklist for a thorough DIY inspection. He will also share examples of how you can spot the signs of issues and stop major damage before progresses too far.

Renting Your Property with RHAWA Tools | Runtime: 1.5 hours

Instructor: Denise Myers

RHAWA provides all the tools you need to manage your own rental properties. At a high-level, we will walk you through all the steps to rent your property using our tools including, how to learn about your responsibilities under the law, using the Azibo Property Management application for screening and selecting a tenant, lease-signing, and turning the property over to your new tenant.

Repairs and Tenant Relations | Runtime: 1.5 hours

Instructor: Lisa Lotus

You want a relationship built on trust and effective communication with your tenants, whom you depend on to care for your investment. Licensed and certified residential home inspector, Lisa Lotus will share best practices for enlisting necessary support and cooperation from your tenants to stay on top of maintenance and repairs throughout the tenancy.

Resolving Tenant Issues According to the 4 Agreements | Runtime: 1.5 hours

Instructor: Marcia McReynolds

How do we become the best landlords we can be? How do we resolve the myriad issues that come up with our tenants and properties while maintaining our sense of integrity and calm? Marcia McReynolds, our facilitator, will help us look at our specific issues through the lens of the four agreements as described in the iconic book The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz. The class will be participatory and fun while looking at various ways we can handle the issues that often flummox us as landlords.

Roommates in Your Rentals | Runtime: 1 hour

Instructor: Chris Benis

With the continuing housing shortage and now historic inflation rates, it is increasingly common for people to seek roommates as a solution to rapidly rising household costs. Many housing providers far from university districts are dealing with the unique challenges of having roommates in residence for the first time. Experienced landlord and attorney, Chris Benis will share laws and best practices for common situations including changes in tenancy, screening new roommates, and disputes between roommates.

Routine Inspections | Runtime: 1 hour

Instructor: Bryan Mize

As a rental property owner, not only is it in your best interest to stay on top of building repair and maintenance, it is your legal responsibility to ensure the property meets basic habitability standards. For these reasons and more, routine inspections are a must. Learn what to look for and what could happen if problems are missed. Instructor, Bryan Mize has a lifetime of experience in residential real estate and has been a licensed home inspector since 2010.

Screening & Working with ESAs | Runtime: 1 hour

Instructor: Lawton Coursey

Since 70% of U.S. households keep pets, it makes sense to welcome them but have systems in place to reduce the risk of liabilities such as injuries and damages to your property. Learn how to set effective pet policies including screening, and how to handle accommodation requests for assistance animals.

Screening Criteria That Works | Runtime: 1 hour

Instructor: Darla Montgomery

Creating screening criteria is a decision-making process specific to the nature of the property and how you manage it. How much does credit, employment and rental history matter in a property where 90% of your applicants are full-time college students? Will your credit history standards be the same for high-end and low-income housing? Veteran property manager and rental owner, Darla Montgomery will walk you through the process of creating your own tenant screening criteria designed to help you identify low-risk tenants for your rental.

Screening International Applicants | Runtime: 1 hour

Instructor: Josh Halpin

Over the past decade, King County had the third largest increase in foreign-born residents among all U.S. counties. Rental housing providers must have procedures in place to work with applicants from outside the U.S. If not, you are missing out on the opportunity to get reliable tenants, and you risk violating new statewide fair housing protections based on citizenship/immigration status. Property Manager Josh Halpin reviews best practices for setting fair screening criteria and processing applicants who lack rental and credit history in the United States.

Seamless Tenant Turnover | Runtime: 1 hour

Instructor: Cory Brewer

It is common to experience move-out conflicts, even with the best tenants. Successful, trouble free turnovers start with setting clear expectations and having good documentation from the very beginning. Property Management professional, Cory Brewer reviews best practices for lease signing, move-in/move-out unit condition assessments and other issues related to tenants moving out, plus making the unit ready for the new tenant.

Seasonal Maintenance | Runtime: 1 hour

Instructor: Darla Montgomery

Learn what to inspect and what routine maintenance you should be doing on your Pacific NW properties as we head into Fall and Winter months. What can you easily do yourself, and when should you call in the pros. In this 60-minute webinar, seasoned property manager and RHA instructor, Darla Montgomery will share best practices and key learnings from over 30 years managing hundreds of properties for others, as well as a few of her own.

Setting Effective Pet Policies | Runtime: 1 hour

Instructor: Bill Jackson

Learn best practices for setting restrictions and requirements for pets, processing reasonable accommodation requests involving animals, and managing risks associated with pet damages.

Turn Over Cleaning & Repairs | Runtime: 1 hour

Instructor: Alex Alberto

Your new tenant wants a fresh, clean home in good repair, and it's in your best interest to set a high standard for their tenancy. Learn how to deliver on your tenant's expectations from professional turnover specialist, Alex Alberto. This includes advance assessment of property condition, planning for quick and cost-effective turnover, and DIY tips on common cleaning and repair requirements.

Working with Roommates | Runtime: 1 hour

Instructor: Bill Jackson

With the steadily increasing rents over the last several years, we have been seeing more unrelated tenants who simply cannot afford to live alone. While this is a great solution for many, tenancies with unrelated roommates can present some challenging situations for both tenants and landlords. In this 60-minute webinar, seasoned property manager and RHA instructor, Bill Jackson will review policies and practices to address screening and income requirements, mid-tenancy roommate changes, responsibility for damages and cleaning and other unique situations.

Working with Tenants in Crisis | Runtime: 1.5 hours

Instructor: Juanita Unger

When a tenant experiences a crisis that temporarily impacts their ability to stay in their home, it is in everyone’s best interest to connect them with the support they need. Juanita Unger, Program Manager at Housing Connector, along with some experts in the field, have a conversation and provide tips on establishing and maintaining productive communication with the tenant during a crisis, as well as information on how to locate appropriate resources for various situations. She also shares a bit about what Housing Connector is doing to support our property partners through times of crisis.