Dealing with Difficult Tenants

Challenging conversations are an unavoidable part of rental housing, but the right approach can prevent conflict from escalating and protect both your business and your peace of mind. In this engaging one-hour class, Kathryn Shabalov, Property Management Professional, will cover applicable laws, communication strategies, and practical best practices for handling difficult interactions with tenants, contractors, clients, and vendors. Through real-world scenarios and discussion, you’ll learn how to set boundaries, document issues effectively, respond professionally under pressure, and navigate disputes with greater confidence and clarity. The goal is to help property owners and managers reduce stress, improve outcomes, and maintain productive professional relationships.

Formal legal advice and review is recommended prior to selection and use of this information. RHAWA does not represent your selection or execution of this information as appropriate for your specific circumstance. The material contained and represented herein, although obtained from reliable sources, is not considered legal advice or to be used as a substitution for legal counsel.

All written, presented and recorded content provided by RHAWA for this course are for the use of the participants enrolled in the course. Copyrighted course content may not be further disseminated.