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Our dynamic 12-part series, designed for property managers (but also great for owners) goes live online weekly starting on Thursday, February 26th, from 12-1pm. Join any single live virtual class for just $35, or go all-in for the entire series at an unbeatable $210. We’ve got cool ticket options for our guests too! Let’s turn your property management challenges into triumphs!

Register for entire series by February 25th to save 50%.  

REGISTER

1 - Building a Career in the Housing Industry 

Instructor: Kathryn Shabalov

[ 12-1pm - 2/26/2026 ]

In this session, you will learn best practices for developing a successful and satisfying career in the housing industry. We will explore:

  • Various career opportunities in the industry and how to develop a career as a real estate professional.
  • Education and licensing requirements in Washington State.
  • Standards for professional appearance, behaviors, and communication.
2 - Harassment Prevention & Resolution

Instructor: Michael Chin

[ 12-1pm - 3/5/2026 ]

Learn best practices for monitoring your property for harassment & resolving discriminatory harassment between employees, tenants, or management. We will explore:

  • Civil rights and harassment in the residential environment as it relates to employment and housing.
  • Reporting, investigating and resolving discriminatory behavior.
  • Prevention of sexual and other types of harassment on your rental property.
3 - Fair Housing
Basics

Instructor: Max Glasson

[ 12-1pm - 3/12/2026 ]

Learn best practices for providing fair and equal housing opportunities to prospects and tenants. We will explore:

  • Protected classes in various jurisdictions, including source of income and criminal history.
  • How to process accommodation requests, including use of service animals.
  • How to respond to retaliation and harassment claims involving tenants and/or staff members.

4 - Marketing Your 
Rental 

Instructor: Enrique Jevons

[ 12-1pm - 3/19/2026 ]

Discover how to evaluate your market area for maximum effectiveness of rental sales efforts. We will explore:

  • How to evaluate the rental market and set rent based on analysis of comparable properties.
  • Best practices for advertising vacancies.
  • How to build a relationship-based sales process.
5 - Working with Prospective Tenants

Instructor: Kaitlyn Jackson

[ 12-1pm - 3/26/2026 ]

Learn how to work with prospective tenants, close sales with qualified tenants, and more:

  • Responding to inquiries, explaining rental terms and screening criteria.

  • Evaluating applications and properly following up.

  • Applying Fair Housing best practices when working with prospective tenants.

6 - Leasing and
Move-in

Instructor: Chris Benis

[ 12-1pm - 4/2/2026 ]

In this session, you will learn best practices for initiating tenancy. We will explore:

  • Setting lease terms to comply with all local laws.

  • Reviewing expectations and properly executing the lease.

  • Welcoming new tenants and move-in logistics.

7 - Tenant and client relations 

Instructor: Cory Brewer

[ 12-1pm - 4/9/2026 ]

Managing good working relationships with your residents and clients. We will explore:

  • Building relationships and creating a sense of community.

  • Responding, following up to issues and maintenance requests, working with tenants and owners to satisfy the needs of both.

  • Managing incident reporting, including documentation and taking corrective action.

8 - Managing Rents and Fees

Instructor: Christopher Cutting

[ 12-1pm - 4/16/2026 ]

In this session, you will learn best practices for managing rental operations income. We will explore:

  • Securing and processing lease renewals.

  • Giving notice to increase rent in compliance with local laws.

  • Charging and collecting fees appropriately.
9 - Partnering with community resources

Instructor: Eric Steven

[ 12-1pm - 4/23/2026 ]

Learn best practices for establishing effective working relationships with organizations that support tenants:

  • Your responsibilities when working with prospective tenants on rental assistance.

  • Connecting tenants in crisis situations to appropriate support organizations.

  • Partnering with organizations that place individuals in housing.

10 - Assessing Damage Responsibility 

Instructor: Max Glasson

[ 12-1pm - 4/30/2026 ]

Evaluating any damage at move-out and determining responsibility for repairs. We will explore:

  • Understanding and applying the legal principle of the term "ordinary use".

  • Procedures that must be followed for sending an accounting of deposit usage and any refund.

  • Special circumstances for protected groups, multifamily vs single-family properties, and unrelated roommates.

11 - Eviction Laws and Procedures

Instructor: Christopher Cutting

[ 12-1pm - 5/7/2026 ]

Discover best practices for enforcing compliance with rental terms and managing other circumstances that require ending a tenancy. We will explore:

  • Notices and procedures for non-payment, including the Eviction Resolution Pilot Program.

  • Other causes to end tenancy and related procedures.

  • Best practices & expectations when preparing for court.

12 - Housing Industry Legislation

Instructor: Chet Baldwin

[ 12-1pm - 5/14/2026 ]

In this session, you will learn how to participate as an active stakeholder in setting of housing policy. We will explore:

  • Recent and pending legislative changes impacting Washington housing providers.

  • The impact of voting and communicating with state and local representatives.

  • How to actively participate through industry advocacy groups.

    REGISTER

    HAVE QUESTIONS? RHAWA's Program Director: Denise Myers, e-mail: dmyers@RHAwa.org or call (206) 905-0614!!

    Please be advised that while we anticipate the listed speakers will be present, we reserve the right to make necessary speaker substitutions due to unforeseen circumstances or scheduling conflicts. In such cases, a speaker of comparable expertise will be provided to ensure the quality and integrity of the course curriculum and learning outcomes are maintained.

    Become A Member

    RHAWA serves independent rental property owners and managers with industry-leading benefits, including leases + forms, a support center featuring best practice articles, educational courses + events, advocacy, and more. Find detailed information about benefits and rates here. If you are ready to join, please do so below. If you have questions, please contact our membership team today.

    JOIN NOW