New Education Series for Property Management Employees in 2022

Posted By: Denise Myers Announcements, Education,

Many of our members, either owners of multiple buildings or property management companies, have employees who manage day-to-day operations. As any successful business owner knows, having competent well-trained employees makes all the difference. While RHAWA offers weekly live class sessions and over a hundred courses on-demand, they are mostly designed for the owner/decision-maker rather than employees. Partnering with several members who employ property managers, we are designing a 12-week series that we intend to present live each year and then make available on-demand for our Plus-level members. We plan to offer this new series of weekly one-hour-classes each Thursday at noon beginning on February 3rd with the following schedule of topics (subject to change):

  • Building a Career in the Housing Industry: Understand various career opportunities in the industry and how to develop as a housing provider professional, standards for personal appearance, behaviors, and communication.
  • Workplace Ethics: Harassment Prevention, Diversity/Equity/Inclusion, Reporting Unethical Behaviors.
  • Fair Housing Basics: Protected Class Discrimination, Retaliation/Harassment, Disability Accommodations.
  • Understanding Your Market: Technology and methods for conducting an accurate market survey, evaluating your property, setting rent based on analysis of comparable properties, monitoring and managing company reputation.
  • Advertising and Sales: Where to advertise, tips and best practices using various platforms, writing appropriate and effective ad copy, effective marketing photography, understanding the relationship sales process.
  • Working with Prospective Tenants: Responding to inquiries, showings, explaining rental terms and screening criteria, evaluating applications, giving adverse action notice for denials, following all fair housing laws.
  • Leasing and Move-in: Reviewing lease terms and setting expectations, welcoming new tenants, move-in logistics.
  • Tenant Relations: Responding/following up to issues and maintenance requests, building relationships creating a sense of community, reporting incidents, maintaining documentation, and taking corrective action.
  • Partnering with Community Resources: Establish positive working relationships with local organizations that support tenants, including the Housing Authority and charitable organizations.
  • Managing Rents and Fees: Securing and processing lease renewals, giving notice to increase rent in compliance with local laws, charging and collecting fees appropriately.
  • Eviction Laws and Procedures: Understand eviction procedures for rules compliance and non-payment, best practices when preparing for court, what to expect in court.
  • Housing Industry Legislation: Recent/pending legislative changes, Stakeholder responsibilities, Partnering with government and advocacy groups.

All PM Series live virtual class sessions will be available to all members to attend individually for $30 or attend the entire series for just $160. 

Register today at!